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No Two Days Are the Same — There's Always Something
to Learn and Be Amazed By


Svetlana Annenkova, dispatch officer at the resource management unit of the technical directorate

Every day, specialists from city services carry out a range of complex tasks to help citizens and to keep the city alive and well. There's no doubt that their work is vital to the city, but we still know very little about them. For our 'People of the City' section, we have asked these professionals to tell us about their unique experiences and interesting stories from the job.

Learn more about how employees at Vnukovo International Airport spend their days and about the unusual situations they've encountered in their work.


Svetlana Annenkova receives and processes reports about any and all malfunctions in the utility systems of the terminal at Vnukovo International Airport.

She knows her work like the back of her hand: when a handle snaps off or a lamp shorts out, she knows the best ways to replace them. She knows how to fix a malfunctioning jet bridge and ensure that the airport's climate control system remains operational — allowing passengers to remain comfortable in winter and summer.

Svetlana isn't afraid of multi-tasking; in fact, she enjoys always being switched on, responding to events, thinking about what needs to be done, and making informed decisions. She loves her job mainly for the variety it provides. No two days are the same, and there's always something to learn and be amazed by.


Before becoming a dispatch officer in the technical directorate, Svetlana worked as a registration and release agent for unclaimed baggage. She still smiles when she recalls the day someone brought her a cage with a parrot called Ara inside. The bird didn't have the requisite documents, so it had to be kept at Vnukovo airport for two weeks. Svetlana and her colleagues fed the parrot and let it out of its cage to fly from time to time. Two weeks later, Ara's owner flew into the airport and took their pet away, but Ara had already made friends with Vnukovo staff by then.


Vnukovo International Airport is one of the largest air hubs in Russia. Each year, 200,000 flights operated by Russian and foreign airlines arrive and depart from the airport. Travellers can fly from Vnukovo to anywhere in Russia, as well as to numerous destinations in the former USSR, Europe, America, and Africa. The air terminal complex has a floor area of 300,000 square meters and can handle up to 35 million passengers a year.

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