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The Smiles and Words of Gratitude from Passengers Are My Biggest Accomplishment

Kirill Pischikov, agent with the limited-mobility passenger service group

Every day, specialists from city services carry out a range of complex tasks to help citizens and to keep the city alive and well. There's no doubt that their work is vital to the city, but we still know very little about them. For our 'People of the City' section, we have asked these professionals to tell us about their unique experiences and interesting stories from the job.

Learn more about how employees at Vnukovo International Airport spend their days and about the unusual situations they've encountered in their work.

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Kirill Pischikov has been working at the airport for seven years. Every day, he accompanies passengers with limited mobility around the airport terminal of Vnukovo International Airport and assists them with pre- and post-flight procedures.

After graduating from the Moscow Humanitarian Economic University with a degree in tourism business management, Kirill initially intended to get a temporary job at Vnukovo Airport for the summer. In the end, he decided to stay. He realised the importance of his job helping people. Despite his numerous awards, including the Vnukovo Star corporate nomination in the Best Mentor category, he believes that the smiles and words of gratitude he gets from passengers are his biggest accomplishment. He loves his work because it makes him feel like he's doing something important and necessary. Another reason is the airport's tight-knit team of like-minded and professional colleagues.

Vnukovo_en

Vnukovo International Airport is one of the largest air hubs in Russia. Each year, 200,000 flights operated by Russian and foreign airlines arrive and depart from the airport. Travellers can fly from Vnukovo to anywhere in Russia, as well as to numerous destinations in the former USSR, Europe, America, and Africa. The air terminal complex has a floor area of 300,000 square meters and can handle up to 35 million passengers a year.

vnukovo.ru/en

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