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My name is Valeriya, and I've lived
in Moscow for 6 years

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I work as a customer service agent at Sheremetyevo Alexander S. Pushkin International Airport

Continuity of Generations

I could never imagine working nine to five at the office with uncountable papers and reports. This is why it's no wonder that I chose to get into aviation. I am a customer service agent for the civil passenger traffic at Sheremetyevo Alexander S. Pushkin International Airport. My granddad is a test pilot. It is due to him that I chose this domain. I was fond of looking through photos of him wearing the uniform. In addition to that, my granny used to tell stories of how it was to be a pilot. It is a dangerous job. It gets the adrenalin going, but you have to be firm. And, of course, you never know if you have to eject yourself from an aircraft during a test flight today.

'My great love for people helps me'

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Secrets of the Profession

Our job requires patience, stress resistance, cold mind, and a lot of responsibility. Airport customer service agents are what the airport begins with. A customer service agent is not merely an employee who checks in your baggage and hands you a boarding pass. We are the face of an airport.

Very few people know that behind the pretty uniform, smiles, and dreamy views of the setting and rising sun over the runway, there are stress, crowds of people, permanent self-control and, once again, stress. My great love for people helps me. Still, passengers are like a box of sweets. You never know what's inside. I can find the approach to a passenger, cheer them up, and make their journey as comfortable as possible.

'Airport is a small world where people meet, separate, confess their love, and head towards their dreams'

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Multiculturalism

Each agent must speak English due to the international status of our airport. Every year I improve and certify my knowledge of the English language. I am also a fourth-year student at the Russian Customs Academy. Some time ago, having spoken to my Italian colleagues, I began studying Italian, too. I like the culture of Italy, their mentality, the sense of humour which is, by the way, very similar to that of Russians. My job does not merely inspire but obligates me to speak different languages. It motivates, keeps me up, and arouses a wish to learn.

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Rules and Traditions

Airport is a small world where people meet, separate, confess their love, and head towards their dreams. Here, you can feel the thrill of the upcoming flight and the exciting foretaste of meeting somebody, as well as mix with a roaring multi-language crowd. I believe there are a lot more happy people here than anywhere else. Everyone expects something special to happen during their journey, be it a business trip or a vacation they were waiting for 1.5 years.

Like any other environment, an airport has its rules and traditions. And I'm glad to be a part of it.

'I like watching tourists. They are full of some good energy'

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The Rhythm of the City

I am never tired of Moscow. Many people complain it is too noisy, hectic, and always on the run. I think I simply got used to the rhythm of the airport. This is why I find the city rather unhurried and meditative instead. I like the Bolshoi Theatre a lot. It is not merely the pride of the Russian capital, it is the landmark of the whole country. Ask anybody what Moscow is associated with for them, and they will surely name the Bolshoi Theatre.

I like the city centre. It is always so lively. Even if you are tired, you get filled with energy from out of nowhere. I like walking along Petrovka, Neglinnaya, and Rozhdestvenka streets and watch the people, tourists in particular. They are full of some good energy in their attitude to Moscow, they sort of teach me to appreciate the fact that I live here. It is supercool.

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I think Moscow is like a mother. It is tender and caressing, strict at times; nonetheless, you are sure she loves you. The capital is always fine-looking, like on a picture. You cannot but fall in love with it.

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The special Muscovites project is dedicated to the heroes of our city: ordinary people with their own views on Moscow. You can meet them in a café, on the street, at the theatre or the supermarket. Perhaps, you sat across from their table, stood in the same queue or were on the same bus late to work just yesterday. Muscovites, let's get acquainted.

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