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The Most Important Thing Is a Job Well Done


Dmitry Titov, a maintenance technician with Mosgaz

Every day, specialists from city services take on a number of complex tasks to help citizens and keep the city alive and well. There is no doubt that their work is vital to the city, but we still know very little about them.

For our 'People of the City' section, we have asked these professionals about their unique experiences and interesting stories from the job. The interview with Dmitry Titov was prepared in partnership with the Moscow city utilities authority.


How long have you been working in your profession and what made you choose it?

Even in school, I knew that I would one day work for Mosgaz. After all, both of my parents and my older brother worked there. We even went to the Mosgaz camp and all hung out like one big family. Everybody knew each other well. I got a job immediately after school and later attended night classes in a vocational school. I studied the natural gas industry.

Can you tell us about your job? What does it involve?

In the past, I was charged with inspecting natural gas equipment inside buildings and I would carry out scheduled equipment audits. Now, I'm in the maintenance services. We perform repairs and install gas equipment upon request. Our service has only been around for 9 years, and we've already processed over half a million customer requests! We're always busy. Even during the pandemic we haven't really seen much change. Naturally, we've complied with all of the rules imposed by the Federal Consumer Supervision Service and prioritise the health and safety of residents and staff.

What's special about your job? What do you like about it? Can you tell us any interesting stories from your work?

My entire family history has been intertwined with Mosgaz for almost 50 years now. My father joined the company in 1979, and my mom got a job there sometime around 1992. Even my wife works in the technology supervision service. A lot of interesting things have happened over the years, but I can't really think of one off the top of my head. There have been both good and bad experiences, but I've been lucky to have more positives than negatives over the years. I've been lucky with my team, too. We have some very interesting people.


What advice would you offer to young people who are just starting out in their career?

The most important thing is to have a good attitude and do a good job. I mean, if you do a good job, you'll be in good spirits and people will respond positively to you.

Do you think your children will work in the natural gas industry too?

I don't know, you'd have to ask my daughter about it. She's 12 now and often visits me at work. She seems interested in my job. For example, when we had the 'Mosgaz Lights the Stars' contest, she followed it closely, supported a few participants, and read all about it on social media. I don't know what path she'll choose in the end, but we do always look at where our parents work. At any rate, we're going to wait and see when she gets older. Right now, the most important thing for her is getting good grades in school.

What are your favourite places in Moscow? Where's a good spot to go on a walk?

Everywhere in Moscow is beautiful. It has really transformed, and now the squares around the city are all so well maintained. The main tourist destination is, naturally, the Red Square. From there you can go wherever you want. And we can't forget about our parks! Sokolniki, Gorky Park, VDNH, and soon the Northern River Station is going to open a park. I think that one will be a beauty, too.

For me, Moscow is the best city on earth!


Moscow's urban utility companies are responsible for developing the city's housing and utilities sector, landscaping, preserving natural territories, and providing civil protection to residents of our megacity.


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